Agency was an AI agent platform built specifically for customer success teams, co-founded by Elias Torres and Luke Van Seters, that was acquired by Klaviyo and wound down on August 31, 2026. Agency's Twitter Score is 9.1 out of 1000 as of September 2026, ranking #101,638 among 486,860 tracked accounts.
Agency's core product, Kai, monitored customer signals to generate health scores and surface risk alerts for customer success teams. The company raised a $12M seed round co-led by Sequoia Capital and HubSpot Ventures in October 2024, followed by a $20M Series A led by Menlo Ventures in November 2025. Additional backers included Felicis Ventures, Snowflake Ventures, and Databricks Ventures.
Agency agreed to a team-and-IP acquisition by Klaviyo in August 2026, after which it ceased operations. The account has published 40 posts and has been followed by 1,432 accounts. Agency has been mentioned by 12 accounts a total of 15 times.
Who follows Agency on X?
The accounts that follow Agency include 33 founders, 14 angel investors, 3 influencers and 4 VCs, among them Santiago R Santos, Tarun Chitra, Buffalu, Sequoia Capital, Bruno Faviero and Sigil Wen.